Lower operating costs
Automate repeated handling, manual updates and routine work. Reduce the cost of completing each suitable process.
David YangNewo co-founder · ABBYY founder
Sep 3 · 15:00 CEST · Odoo + Newo
Turn customer conversations into Odoo actions.
AI systems for business operations
Automate the work that wastes time and money.
We design and build the AI system that handles it.
TWINMIND connects AI agents to the systems you already use. Calls, bookings, CRM updates, documents and employee handoffs become one controlled process.
Suitable workflows can reduce operating costs by 30–40%Keep your current systems. We connect and automate them.
AI across your existing business
Keep your current systems. We connect the work between them.
TWINMIND connects customer channels, business software and employees. One AI system follows your rules and completes work across the tools you already use.
See relevant casesCustomer channelsBusiness systemsOperationsPeople & data
callPhone
chat_bubbleChat
mailEmail
languageWebsite
contactsCRM
account_treeERP
event_availableBooking
credit_cardPayments
calendar_monthCalendar
descriptionDocuments
monitoringReports
handymanField service
support_agentSupport desk
smartphoneMobile apps
groupsEmployees
databaseData
TWINMIND operating layerOne request.
Every system acts.
Every system acts.
AI completes the work across your business.
Where the business value comes from
Improve the work that drives your business.
The value comes from daily operations: lower costs, faster work, more captured demand and greater capacity.
Save employee time
Remove copying, routing and status checks. Keep employees focused on decisions, relationships and complex work.
Capture more demand
Answer more requests, qualify leads and create follow-up tasks before the customer loses interest.
Increase capacity
Serve more customers, locations and languages without growing the back office at the same rate.
Improve customer service
Respond faster, preserve the full context and stop asking customers to repeat the same information.
Improve operational control
Turn team knowledge into clear rules, approvals, safety limits and results that managers can review.
CallsBookingsLeadsDispatchTicketsDocumentsEmployee transfers
30–40%potential cost reduction in suitable workflows
20+specialists across software, AI and language
10+engineers building production business systems
50+integrations built for the Newo ecosystem
Follow one request through the businessThe customer asks once. The work gets done.
Choose an example. Follow the request from the first conversation to the completed result.
Zendesk and XCALLY customer support
AI handles the first response and brings in an employee when needed.
“My delivery is late. I need help, and I don’t want to repeat everything again.”
customer request automated action data update employee joins needs an employee
50+ published integrationsChoose a system you already use.
Customer supportZendesk
AI answers first, creates complete support tickets and transfers the same conversation to an employee when needed.
- Answer common questions
- Create tickets
- Transfer conversations
One team for the complete system
Twenty-plus minds. One operational outcome.
Production AI needs software engineering, system integration, agent design and clear language. TWINMIND brings every skill into one project team.
ENG01
Software engineering
We build integrations, backend services, mobile applications and the technical foundation for production.
AGT02
AI agent engineering
We design agent tools, memory, business rules, safety limits and multi-step workflows.
LNG03
Conversation design
Our language specialists write clear scenarios and natural dialogue for real customer conversations.
OPS04
Process and solution design
We map the process, define approvals and connect every technical action to a business result.
20+ specialists · 10+ engineers · senior experts with 20+ years of experience · dedicated agent scenario writers
We take responsibility from process analysis to production support.Control from pilot to production
AI acts within rules. Your team stays in control.
Production AI needs more than a good conversation. Every implementation defines access, approvals, employee boundaries, monitoring and a safe response when something fails.
01Customer request→
02Rules checked→
03Approved action→
04Result verified→
05Employee when needed
ACCESS
Only the access the process needs
We connect only the data and actions required for the approved workflow. Access boundaries are agreed before implementation.
APPROVAL
Approval before sensitive actions
Critical changes can require customer confirmation, an employee decision or both before the system acts.
HANDOFF
A person takes over with full context
When judgement is needed, the employee receives the customer details, conversation and work already completed.
MONITOR
Results managers can review
We define the events, success states and operational signals needed to understand how the workflow performs.
FAILSAFE
Failures stop safely and stay visible
The agent never invents a successful result. Failed actions are reported, preserved and routed to the correct recovery path.
SUPPORT
Controlled launch and production support
We test exceptions, release in stages, monitor the first results and improve the workflow after real use.
Built for the systems you already use
Keep your software. Automate the work around it.
Start with Odoo, Zendesk, Kommo, Altegio or Zoho. Add more systems as the process grows.
A
OdooAI receptionist and operations
One conversation can create appointments, leads, quotes, service requests, documents and follow-up tasks in Odoo.
BZendeskAI support with live handoff
AI answers first, creates a complete ticket and transfers the same conversation when an employee is needed.
CKommoAI sales follow-up
Calls and chats update contacts, deals, notes, sales stages and follow-up tasks in Kommo.
DAltegioAI booking and appointment management
Customers check services and staff, book a time, move an appointment or cancel it through the same AI assistant.
EZoho CRMAI sales and CRM operations
AI manages appointments, contacts, leads, deals and call notes without manual CRM updates.
Your system is probably already in our integration catalog.
Explore all 50+ integrationsWhy we use Newo for voice
Voice-to-voice keeps the conversation natural.
The model listens and responds in real time. It handles pauses and interruptions with less delay. We connect the conversation to the systems that complete the work.
See Newo voice technologyA controlled path to production
Start with one costly process. Prove the result. Then expand.
Choose the right process
We identify a high-volume process with a clear cost, delay or loss of revenue.
Design the complete process
We define AI actions, system updates, business rules, approvals and employee handoffs.
Build and test every path
Engineers and scenario specialists test the full customer journey, including errors and exceptions.
Launch, measure and expand
We release in stages, measure the result and expand when the process is ready.
Start without committing to a meeting
Choose the next step that fits your readiness.
Get a first signal, study a comparable workflow or send us the process in writing. A meeting is available when you are ready for it.
01
Two-minute assessment
Estimate my automation opportunity
First signalStrong automation candidate
The process has enough repetition, volume or system coordination to justify a focused automation review.
This is a process-fit signal, not a financial guarantee. A real estimate requires your volumes, costs, exceptions and system access.
02
See the work move
See a relevant case
Explore customer support, Odoo operations, field service, legal documents, sales and booking workflows.
Choose a case03
Continue by email
Send us your process
Use a prepared template to describe the task, volume, systems and the result you need. No meeting is required.
Open the template04
Hear it live
Call our AI agent
Speak with the same kind of voice agent we build for customer-facing business operations.
+31 970 102 25723Start with one business process