TURN CUSTOMER CONVERSATIONS
INTO Odoo ACTIONS.

📅 September 24–26, 2026·📍 Hall 6 · Booth A19·🏛 Brussels

AI systems for business operations

Turn customer calls into completed work.

Bookings, qualified leads and system updates happen inside the software your team already uses.

TWINMIND builds AI agents and connects them to Odoo, booking, support and custom business systems—with clear approvals and employee handoff.

Explore Odoo AI Discuss my workflow

AI for my businessChoose one repeated workflow and turn it into a controlled AI process.Technical delivery for my agencyBring a real client workflow. We help scope, build and launch the technical work.

Suitable workflows can reduce operating costs by 30–40% after the baseline is confirmedKeep your current systems. We connect and automate them.

01 · The problemRepeated work consumes time, money and customer demand.

02 · What we buildAI, integrations and business rules complete the process together.

03 · What changesLower cost, faster response and more capacity with employee control.

AI across your existing business

Keep your current systems. We connect the work between them.

TWINMIND connects customer channels, business software and employees. One AI system follows your rules and completes work across the tools you already use.

See relevant cases

Customer channelsBusiness systemsOperationsPeople & data

Phone

Chat

Email

Website

CRM

ERP

Booking

Payments

Calendar

Documents

Reports

Field service

Support desk

Mobile apps

Employees

Data

TWINMIND operating layerOne request.
Every system acts.

AI completes the work across your business.

Where the business value comes from

Improve the work that drives your business.

The value comes from daily operations: lower costs, faster work, more captured demand and greater capacity.

Lower operating costs

Automate repeated handling, manual updates and routine work. Reduce the cost of completing each suitable process.

Save employee time

Remove copying, routing and status checks. Keep employees focused on decisions, relationships and complex work.

Capture more demand

Answer more requests, qualify leads and create follow-up tasks before the customer loses interest.

Increase capacity

Serve more customers, locations and languages without growing the back office at the same rate.

Improve customer service

Respond faster, preserve the full context and stop asking customers to repeat the same information.

Improve operational control

Turn team knowledge into clear rules, approvals, safety limits and results that managers can review.

CallsBookingsLeadsDispatchTicketsDocumentsEmployee transfers

30–40%potential cost reduction in suitable workflows

20+specialists across software, AI and language

10+engineers building production business systems

50+integrations built for the Newo ecosystem

Follow one request through the businessThe customer asks once. The work gets done.

Choose an example. Follow the request from the first conversation to the completed result.

Zendesk and XCALLY customer support

AI handles the first response and brings in an employee when needed.

“My delivery is late. I need help, and I don’t want to repeat everything again.”

customer request automated action data update employee joins needs an employee

50+ published integrationsChoose a system you already use.

Customer supportZendesk

AI answers first, creates complete support tickets and transfers the same conversation to an employee when needed.

Answer common questions
Create tickets
Transfer conversations

See integration

One team for the complete system

Twenty-plus minds. One operational outcome.

Production AI needs software engineering, system integration, agent design and clear language. TWINMIND brings every skill into one project team.

ENG01

Software engineering

We build integrations, backend services, mobile applications and the technical foundation for production.

AGT02

AI agent engineering

We design agent tools, memory, business rules, safety limits and multi-step workflows.

LNG03

Conversation design

Our language specialists write clear scenarios and natural dialogue for real customer conversations.

OPS04

Process and solution design

We map the process, define approvals and connect every technical action to a business result.

2+ years in agentic AI · 20+ specialists · 10+ engineers · senior experts with 20+ years of experience · dedicated agent scenario writers

We take responsibility from process analysis to production support.

Control from pilot to production

AI acts within rules. Your team stays in control.

Production AI needs more than a good conversation. Every implementation defines access, approvals, employee boundaries, monitoring and a safe response when something fails.

01Customer request

02Rules checked

03Approved action

04Result verified

05Employee when needed

ACCESS

Only the access the process needs

We connect only the data and actions required for the approved workflow. Access boundaries are agreed before implementation.

APPROVAL

Approval before sensitive actions

Critical changes can require customer confirmation, an employee decision or both before the system acts.

HANDOFF

A person takes over with full context

When judgement is needed, the employee receives the customer details, conversation and work already completed.

MONITOR

Results managers can review

We define the events, success states and operational signals needed to understand how the workflow performs.

FAILSAFE

Failures stop safely and stay visible

The agent never invents a successful result. Failed actions are reported, preserved and routed to the correct recovery path.

SUPPORT

Controlled launch and production support

We test exceptions, release in stages, monitor the first results and improve the workflow after real use.

Built for the systems you already use

Keep your software. Automate the work around it.

Start with Odoo, Zendesk, Kommo, Altegio or Zoho. Add more systems as the process grows.

OdooAI receptionist and operations

One conversation can create appointments, leads, quotes, service requests, documents and follow-up tasks in Odoo.

ZendeskAI support with live handoff

AI answers first, creates a complete ticket and transfers the same conversation when an employee is needed.

KommoAI sales follow-up

Calls and chats update contacts, deals, notes, sales stages and follow-up tasks in Kommo.

AltegioAI booking and appointment management

Customers check services and staff, book a time, move an appointment or cancel it through the same AI assistant.

Zoho CRMAI sales and CRM operations

AI manages appointments, contacts, leads, deals and call notes without manual CRM updates.

Your system is probably already in our integration catalog.

Explore all 50+ integrations

Why we use Newo for voice

Voice-to-voice keeps the conversation natural.

The model listens and responds in real time. It handles pauses and interruptions with less delay. We connect the conversation to the systems that complete the work.

Explore Voice AI agents and integrations

A controlled path to production

Start with one costly process. Prove the result. Then expand.

Choose the right process

We identify a high-volume process with a clear cost, delay or loss of revenue.

Design the complete process

We define AI actions, system updates, business rules, approvals and employee handoffs.

Build and test every path

Engineers and scenario specialists test the full customer journey, including errors and exceptions.

Launch, measure and expand

We release in stages, measure the result and expand when the process is ready.

See our complete delivery process

A useful answer before a meeting

Find the first process worth automating.

Describe one expensive or repetitive workflow. In three to five minutes, see its automation fit, current manual workload and the controls a safe first release needs.

Automation opportunity assessment

Your process. A transparent first signal.

Which process creates the most repeated work?

See the work move

See a relevant case

Explore customer support, Odoo operations, field service, legal documents, sales and booking workflows.

Choose a case

Continue by email

Send us your process

Use a prepared template to describe the task, volume, systems and the result you need. No meeting is required.

Open the template

Hear it live

Call our AI agent

Speak with the same kind of voice agent we build for customer-facing business operations.

+31 970 102 25723

Start with one business process

Show us where work gets stuck. We will show you what AI can handle.

Discuss your process Call our AI agent · +31 970 102 25723 Send us your process