Operations · AI automation
TrackB AI integration that completes real work.
Turn customer calls into clear actions in TrackB. AI can collect customer requests, status questions, notes and follow-up actions for teams using TrackB.
Customer request“Can you help me with this now?”
TWINMIND AIUnderstand
Decide
ActOperating layer
Decide
ActOperating layer
TrackBBusiness action completed✓
50+integrations built for AI operations
10+senior engineers across AI, backend and mobile
20+specialists across engineering and language
Business outcomes
Connect the conversation to the work that follows.
We do not add another isolated bot. TWINMIND connects AI to TrackB, follows your operating rules and keeps employees in control.
Summarise status questions
Send tasks to the right team
What we can connect
A practical foundation for TrackB AI automation.
Collect requests
Configured around your data, permissions and existing business process.
Use status information
Configured around your data, permissions and existing business process.
Add notes
Configured around your data, permissions and existing business process.
Send tasks
Configured around your data, permissions and existing business process.
Collect follow-up needs
Configured around your data, permissions and existing business process.
Transfer to staff
Configured around your data, permissions and existing business process.
How TWINMIND works
From your current process to a production AI system.
- 01Map the operation
We study the customer journey, business rules, difficult cases and employee responsibilities.
- 02Build the operating layer
We connect TrackB, write the agent scenarios and implement safe actions and handoffs.
- 03Test real situations
We validate normal requests, exceptions, permissions and failure states before launch.
Bring us the process that costs too much time or money.