XCALLY AI integration
Connect AI chat and voice escalation into XCALLY contact-center operations.
This is not a connector. It is an operational employee with system access.
TwinMind supports XCALLY open-channel and interaction workflows so AI agents can handle first-line conversations and hand off with clean context.
Reduce repetitive contact-center interactions
Escalate chats with structured context
Keep customer history easier to follow
A practical launch plan, not a pile of API docs.
Workflow map
We map the real customer journey: inbound calls, booking rules, qualification logic, edge cases, and human escalation.
Integration build
We connect XCALLY, configure credentials, fields, actions, scenarios, and agent prompts around your business process.
Live QA
We test booking, cancellation, lookup, notes, handoff, and failure paths before the AI handles real customers.
Want XCALLY connected to your AI employee?
Book a setup meeting. We will review your workflow, confirm what can be automated first, and give you a clear launch path.