Contact Center · AI automation
XCALLY AI integration that completes real work.
Connect AI calls and chats to employees in XCALLY. AI handles the first part of the conversation. When an employee is needed, XCALLY receives the same conversation and a clear customer summary.
Customer request“Can you help me with this now?”
TWINMIND AIUnderstand
Decide
ActOperating layer
Decide
ActOperating layer
XCALLYBusiness action completed✓
50+integrations built for AI operations
10+senior engineers across AI, backend and mobile
20+specialists across engineering and language
Business outcomes
Connect the conversation to the work that follows.
We do not add another isolated bot. TWINMIND connects AI to XCALLY, follows your operating rules and keeps employees in control.
Send chats to employees with a clear summary
Keep customer history easy to follow
What we can connect
A practical foundation for XCALLY AI automation.
Open Channel setup
Configured around your data, permissions and existing business process.
Chat widget setup
Configured around your data, permissions and existing business process.
Transfer chats
Configured around your data, permissions and existing business process.
Track conversations
Configured around your data, permissions and existing business process.
Account settings
Configured around your data, permissions and existing business process.
Send to the right support team
Configured around your data, permissions and existing business process.
How TWINMIND works
From your current process to a production AI system.
- 01Map the operation
We study the customer journey, business rules, difficult cases and employee responsibilities.
- 02Build the operating layer
We connect XCALLY, write the agent scenarios and implement safe actions and handoffs.
- 03Test real situations
We validate normal requests, exceptions, permissions and failure states before launch.
Bring us the process that costs too much time or money.